This company sells a mobile USB-C fingerprinting kit that allows officers to quickly collect fingerprints and identify subjects in the field, without having to travel back to the station.
As the Lead User Experience Designer on the project, my role was to ensure that the UX standards and best practices were incorporated to the redesign effort. I worked closely with the Product Manager and UX Director to understand the user's needs and pain points and identify opportunities to improve the app's usability, functionality, and elevate the overall user experience.
-Re-design the mobile fingerprinting app while aligning with company User Experience standards and design system.
-Refine key features, improve usability and intuitiveness.
Figma
Miroboard
MS Teams
HID Global a manufacturer of secure identity and access management products headquartered in Austin, TX. They are an independent brand of Swedish company, ASSA ABLOY AB.
HID makes a compact handheld USB-C reader, the NOMAD 30, that connects to mobile devices and allows Law enforcement officers to submit identification requests from the field. Officers can receive responses from various databases in as little as sixty (60) seconds.
-5 weeks was a relatively short time frame to complete a full redesign of a fingerprinting app.
-It is essential to gather user feedback and use it to inform the design, however it was challenging to conduct user research within this short of a time frame.
I spoke to five (5) subject matter experts ranging from Product Manager to Software Engineers. I gathered background information about the product and the target user group.
I met with the UX Director and Product Manager to understand the overall vision for the project, as well as the priority level.
Once the business goals, project vision and priority were outlined, we started planning the UX methods and defined the success/failure metrics.
We conducted a 4 day workshop to re-align on business and user goals for the solution.
We synthesized the findings from the workshop and created a shared document. We used assets like personas, journey maps and experience canvas to help the team align on the outcomes for the project.
We scheduled a workshop to re-align on business and user goals. A version of the product already existed and the goal of the workshop was to articulate the expected outcomes of the redesign effort.
Traditional Fingerprinting is slow, and results take weeks. Police officers need fast results in the field.
-Time spent traveling back to the police station
-Ink & Roller fingerprinting is messy and time-consuming
-Traditional Responses have to be faxed and can sometimes take weeks to receive a response
Getting up to speed
I Interviewed (4) subject matter experts (SMEs) to learn about the target users and problems they were facing.
- 500 PPI LES Image Sensor
- Dual Fingerprint capture
- Magstripe reader
- Rugged form factor
- Open to any AFIS solution
- 500 PPI LES Image Sensor
- Dual Fingerprint capture
- All-in-one
- Rugged form factor
- Configurable workflow
- Iris scanner
- One handed operation
- Tactile buttons
- 500 PPI LES Image Sensor
- Single Fingerprint capture
- All-in-one
- Rugged form factor
- E-ID Document reader
- One handed operation
- 500 PPI LES Image Sensor
- Single Fingerprint capture
- All-in-one
- Rugged form factor
- One handed operation
- 500PPI TFT Image Sensor
- Single Fingerprint capture
- Configurable workflows
- Small form factor
- All-in-one Mobile Phone & Reader case
- One handed operation
Mapping the steps
Jobs to be done
This is the stage where the officer collects all of the information in order to satisfy workflow requirements.
Officers in the field need a clear status and instant access to new information.
Officers in the field need a clear status and instant access to new information.
I started experimenting with patterns for workflow related tasks. I eventually worked some of these patterns into the first version of the prototype.
After each task is completed the workflow advances to the next task until complete.
The user only needs to collect, at minimum of the left and right index fingerprints in order to submit a RAPID ID request. Users should know, the moment that they are able to search.
The “annotate” button allows the officer to make notes when a finger is missing or damaged.
Each match criteria should communicate to the user its state i.e . what a criteria has been added or not.
I experimented with a vertical version of the workflow task selector
Users need to be able to tell right away what the status of a transaction is. Transactions statuses are searching, match, no -match (Clear) and possible match.
Matches indicate that there are records presents that match the submitted criteria and require further review by officer
Transactions are updated with new information at any time . The user should be notified as soon as new information comes in or when the transaction status changes.
Users don't have to go in a particular order to complete tasks. Some tasks are mandatory and others are optional.
Officers can substitute a finger instead of marking it as “missing” or “injured”.
Version 1 was presented to stakeholders and I made some changes based on what was learned in the design review.
From the home page, Users need the ability to choose from multiple workflows. The can do this by either swiping through the options or using the FAB (plus) button to launch a FAB menu.
The Transaction history shows the ongoing searches and the status of each transaction.
We want to provide the user with the ability to tell the status of a transaction at a glance. We added common and simplistic icons with supporting colors to show status
Workflows are flexible and allows users to interact with them in a non-linear fashion.
A separate bottom sheets allows for contextual controls for each task in the workflow.
Mid-Fidelity prototype
After multiple rounds of feedback I incorporated the changes into a third prototype
To improve the messaging surrounding the icons we added text to accompany the icons.
To improve the messaging surrounding the icons we added text to accompany the icons.
The mandatory task items are more pronounced with hopes that the user would want to start there, while the optional task items are smaller and are labeled as such. Bigger buttons reduce the possibility of error.
Responses can contain a lot of information from different agencies. Matches are highlighted to draw user attention
The user is notified the moment a response are returned.
Users can also see a history of updates with timestamps so they could see exactly what time they arrive..
Tested & Validated new business concept
Improved Usability and functionality of demo app
Stakeholders are apprehensive of putting unfinished products in front of users.
Product cycles are extremely short and don't prioritize UX research.
-Gather User feedback on the solution in realistic identification scenario.
-Build a working prototype in order to evaluate how well the hardware integrates with the software.
